Questions, answered.
Everything teams ask before and after they start — on getting going, pricing, the modules, your data, and support.
Getting started
How do I get started?
Sign up, pick your workspace name, and your branded space is live immediately. No sales call, no setup project.
Is there a free trial?
Yes — 14 days with all three modules, no credit card and no sales call to begin.
Do I have to talk to sales to start?
No. Signup and cancellation are both self-serve. Talk to us only if you want to.
How do I bring my existing data in?
Import customers, products and your installed base by CSV — you can be live the same day, with no migration project.
Do we need IT or developers to set it up?
No — it's no-code. Turn on modules, set roles and import by CSV, and you're running the same week.
How long until we're live?
Your workspace is live at signup. Most teams are running on real data within the same week.
Is it really built for UPS & power distribution?
Yes — that's the whole point. Installed base, AMC, PM and field reports are shaped around power equipment, not a generic CRM.
What happens when the trial ends?
Pick a plan to keep going, or do nothing — we won't auto-charge you, and your data stays put while you decide.
Pricing & billing
Do you charge per user?
Never. Pricing is per module with unlimited users, so your bill doesn't grow as your team does.
Is there a setup or implementation fee?
₹0. Your workspace is live at signup, with no consultant on the critical path.
Is GST included in the prices?
Prices are shown ex-GST; GST is added on your invoice as applicable under Indian law.
Can I start with just one module?
Yes — buy one, two or all three. Service Sales runs alongside CRM Sales or Service ERP.
What if I add a module later?
Turn it on any time. You're charged the pro-rata difference, and your data carries straight over.
Which billing cycles can I choose?
Monthly, quarterly, half-yearly or annual. Annual is roughly two months cheaper than monthly.
How do I pay?
In INR via UPI, Netbanking or Cards — no forex, no international card required.
How does the bundle discount work?
Take all three modules together and you pay less than the three module prices added up. The exact price and saving are on the pricing page, for both monthly and annual billing.
Can I cancel any time?
Yes, self-service. Monthly plans stop at the next cycle; there's no lock-in contract.
Will my price change on renewal?
We'll always tell you before any change. There are no surprise per-user or usage charges.
Product & modules
What are the three modules?
CRM Sales (lead to GST invoice), Service ERP (complaint to signed report), and Service Sales (AMC, PM & renewals).
Does Service Sales work on its own?
It runs alongside CRM Sales or Service ERP — it turns your installed base into recurring AMC revenue.
Is the engineer mobile app included?
Yes — with Service ERP and Service Sales, at no per-engineer charge.
Does the app work in weak signal?
Yes — it's built for the field, so engineers can keep working where the signal drops.
Is the customer portal really free?
Yes — free for all your customers to raise and track complaints on your branded subdomain.
What is the installed base?
A living register of every machine you've sold or service — model, serial, warranty and full service history.
Is GST invoicing built in?
Yes — statutory per-FY numbering, locked totals and CGST/SGST/IGST, on sales and service billing alike.
Can customers raise complaints themselves?
Yes — through the portal, against the exact machine, so tickets come in structured rather than by phone.
Do you have an iOS app?
The engineer app is Android today; iOS is on the roadmap.
Data & security
Where is my data hosted?
In India — with isolated per-tenant data on your own branded subdomain.
Are you DPDPA-aligned?
Yes — built to India's Digital Personal Data Protection expectations.
Is my data separated from other customers?
Yes — the platform is multi-tenant with per-tenant isolation, so your data is your own.
Do I get my own branded workspace?
Yes — your subdomain, logo and theme, configurable to your organisation.
Can I export my data?
Your data is yours. You can export your records if you ever choose to leave.
Who can see what inside my workspace?
Access is role-based — sales, service, engineers and finance each get the view they need.
Support
How do I get support?
Raise a request inside your workspace, or email support@businessops360.com — we reply within one business day.
What are your support hours?
Mon–Fri, 10am–7pm IST.* Urgent billing issues are prioritised.
Is there onboarding help?
The product is self-serve, but we're happy to help you import data and get set up — just ask.
Do you offer training?
There's no training invoice — the product is built to be learned by using it, and we'll help where you need it.
* Support hours are indicative and confirmed at launch.
Still have a question?
If your answer isn't here, we're one message away — and you can always just start the free trial and see for yourself.